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Last minute cancellations cost us dearly if we are unable to re-fill the appointment. So in order to be able to afford to continue operating we must strictly enforce our cancellation policy. We ask that you provide us with as much notice as possible when cancelling or rescheduling, however a minimum of 24 hours notice for cancelling (or rescheduling) of appointments is necessary to avoid cancellation fees.  We welcome you to send someone else along instead rather than incur a cancellation fee. For cancellations, or rescheduling, with less than 24 hours notice, clients will be charged 80% of a normal appointment cost by way of a cancellation fee. Where the booking is cancelled or rescheduled with less than 3 hours’ notice, or where a client is a no-show for the appointment, a cancellation fee of 100% of the full appointment cost will be charged.